(Specialist Endodontics & Dental Education — Dr Kreena Patel)

Last Updated: 14 August 2025

Introduction

At Dr Kreena Patel Specialist Endodontics, your privacy is our priority. We are committed to protecting your personal information in compliance with the UK GDPR, Data Protection Act 2018, and GDC guidelines.

This policy explains how we collect, use, and protect your personal data when you:

• Receive specialist endodontic treatment

• Refer a patient to us

• Attend a dental education course or CPD event

• Use our website and online forms
  
  

For privacy-related enquiries, please email info@kreenapatel.com

Who We Are

Dr Kreena Patel - Specialist in Endodontics

• Brigstock Dental Practice, Thornton Heath, London (CR7 7JL)

• Oaktree Dental Practice, Mortimer, Berkshire (RG7 3SY)
  
  

We provide specialist root canal treatment, dentist referral services, and professional dental courses across the UK.

Information We Collect

We may collect the following personal information:

Patients:

• Name, address, phone, emai

• Dental and medical history

• Referral details from your dentist

• X-rays, radiographs, and clinical records

• Payment information
  
  
  

Dentists (Referrers):

• Name, practice address, contact details

• Patient referral case details

• Clinical notes and radiographs
  
  

Course Delegates:

• Name, contact details, payment details

• GDC registration number or equivalent
  
  

Website Visitors:

• Information submitted via referral/contact/course forms

• IP address, browser type, cookies
  
  

How We Use Your Information

Your information may be used to:

• Deliver specialist dental care

• Process patient referrals

• Administer and deliver dental courses

• Maintain clinical and financial records

• Send appointment reminders, course updates, and important communications

• Comply with legal and professional obligations
  
  

Legal Basis for Processing

We process data under:

• Contract — providing treatment or delivering courses
  
  

• Consent — when you opt in to marketing or newsletters
  
  

• Legal obligation — keeping records as required by law
  
  

• Legitimate interest — running our practice effectively
  
  

Data Storage & Protection

• All records are securely stored and encrypted

• We follow NHS and GDC data protection standards.

• Dental records are retained for at least 10 years (or until a child reaches 25).
  
  

Sharing Your Information

We may share your data with:

• Other dental/medical professionals involved in your care

• Dental laboratories

• Payment processing providers

• Regulatory or legal authorities when required by law
  
  

We never sell your personal data.

Your Rights

You can:

• Request access to your data

• Ask for corrections

• Request deletion (where legally possible

• Withdraw consent for marketing

• Receive a copy of your data in a portable format
  
  

Contact: info@kreenapatel.com

Marketing

We will only send marketing emails about CPD courses, dental education, and practice updates if you have opted in. You may unsubscribe anytime.

Cookies

We use cookies for website functionality and analytics. You can manage cookies in your browser settings.

Changes

We may update this policy; the latest version will be posted here.

Terms & Conditions

(Specialist Endodontics & Dental Education — Dr Kreena Patel)

Last Updated: 15 August 2025

1. Acceptance of Terms

By using our website or services, you agree to these Terms & Conditions. If you do not agree, please discontinue use.

2. Services

We provide:

• Specialist root canal treatment (by referral or direct booking)

• Dentist referral services

• Dental education & CPD courses
  
  

All services are subject to availability and may be withdrawn without notice.

3. Appointments & Cancellations

• Appointments must be confirmed via phone or email.

• At least 48 hours’ notice is required to cancel or reschedule a consultation appointment to avoid charges.

• At least one week’s notice is required to cancel or reschedule a treatment appointment to avoid charges.

• Missed appointments or late cancellations will result in the deposit being taken.

• Exceptions may be made in cases of genuine emergencies or exceptional circumstances, at our discretion.

4. Course Bookings

• Full payment secures a place on a course.

Digital Courses

• Once access to the digital course has been granted, no refunds are available.

Hands-On Courses

• All hands-on course bookings are non-refundable once purchased.

• Course delegate records (name, contact details, payment details, CPD certificates) are kept for at least 5 years in line with CPD verification requirements

• Finance options are provided by third-party providers subject to their terms

5. Payments

• All prices in GBP (£).

• We accept bank transfer, debit/credit card, or finance options.
  
  

6. Disclaimer

• Website information is for general education and not a substitute for professional dental advice.

• Treatment plans are provided after an in-person consultation.
  
  

7. Intellectual Property

• All content on this site is owned by Dr Kreena Patel unless otherwise stated.

• No reproduction without written permission.
  
  

8. Limitation of Liability

We make reasonable efforts to ensure accuracy but are not liable for loss arising from reliance on site content.

9. Governing Law

These terms are governed by English law and subject to the courts of England & Wales.